TERMS & CONDITIONS
Last updated: 8 June 2026
Introduction:
Welcome to Rose & Ivory. These Terms & Conditions govern your use of our website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website.
Eligibility:
To place an order through our website, you must:
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Be at least 18 years old or have permission from a parent or legal guardian.
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Provide accurate and complete information during the checkout process.
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Use the website in compliance with applicable laws and regulations.
Pricing and Payments:
All prices displayed on our website are shown in GBP (£) unless otherwise stated.
We reserve the right to change prices at any time.
Payment must be received in full before an order is processed and dispatched.
Accepted payment methods will be displayed during checkout.
Shipping:
Shipping times and delivery estimates are provided for guidance only.
While we strive to meet estimated delivery dates, delays may occasionally occur due to circumstances beyond our control.
Please refer to our Shipping & Returns Policy for further information.
Intellectual Property:
All content on this website, including:
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Logos
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Images
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Product descriptions
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Graphics
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Text
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Website design
is the property of Rose & Ivory or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
User Conduct:
You agree not to:
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Use the website for unlawful purposes.
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Attempt to gain unauthorised access to our systems.
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Interfere with the operation of the website.
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Upload harmful software or malicious code.
Changes to These Terms:
We reserve the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately upon publication on the website.
Product Availability
We strive to keep all products in stock. However, product availability is not guaranteed and certain items may become unavailable without notice.
Contact Information:
If you have any questions regarding these Terms & Conditions, please contact us:
Email: help.roseivory@outlook.com
Thank you for choosing Rose & Ivory.
These Terms & Conditions govern your use of the Rose & Ivory website and all purchases made through our online store.
About Us:
Rose & Ivory is an online retailer offering beauty, skincare, makeup, haircare, fragrance, and related products to customers within the United Kingdom.
For any questions regarding these Terms & Conditions, please contact us at:
Products:
We make every effort to ensure that product descriptions, images, and pricing are accurate.
However:
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Product packaging may vary from images shown.
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Colours may appear differently depending on your device.
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We do not guarantee that all product descriptions are free from errors.
We reserve the right to modify or discontinue products without prior notice.
Orders:
After placing an order, you will receive an order confirmation email.
This confirmation does not guarantee acceptance of the order.
We reserve the right to:
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Refuse or cancel orders.
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Limit quantities purchased.
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Request additional information before processing an order.
If an order is cancelled after payment has been received, a full refund will be issued.
Return and Refunds:
Returns and refunds are subject to our Shipping & Returns Policy.
For hygiene and safety reasons, certain opened or used beauty products may not be eligible for return.
Limitation of Liability:
To the fullest extent permitted by law, Rose & Ivory shall not be liable for:
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Indirect or consequential losses.
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Loss of profits.
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Loss of business opportunities.
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Website interruptions or technical issues beyond our control.
Nothing in these Terms & Conditions excludes rights that cannot legally be excluded under applicable law.
Privacy:
Your use of our website is also governed by our Privacy Policy.
By using our website, you acknowledge that your information may be collected and processed in accordance with our Privacy Policy.
Governing Law:
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Promotions and Discounts
Promotional offers may be withdrawn or modified at any time without prior notice.