SHIPPING & RETURNS
Shipping Information
At Rose & Ivory, we are committed to delivering your order as quickly and efficiently as possible.
Delivery Locations
We currently ship throughout the United Kingdom.
Processing Times
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times:
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Standard Delivery: 3–7 business days
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Express Delivery: 1–3 business days (where available)
Please note that delivery times are estimates and may vary during peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on your selected delivery method and location.
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking information (where available).
Returns Policy
We want you to be completely satisfied with your purchase.
If you are not entirely happy with your order, you may request a return within 14 days of receiving your items.
Return Conditions
Original condition
Items must be unused and in their original condition.
package
Products must be returned in their original packaging.
proof
Proof of purchase may be required.
hygiene & safety
For hygiene and safety reasons, certain beauty products may not be eligible for return if opened, used, or unsealed.
How to Request a Return
To initiate a return, please contact our customer support team at:
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Our team will provide further instructions regarding the return process.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact us at:
We are always happy to help.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can resolve the issue promptly.